Refund Policy

Last updated: 9 June 2026

At Primewear Wholesale Ltd, we want customers to feel confident when buying women's footwear from our store. If you are not satisfied with your purchase, you may request a return under the terms below.

Countries Covered

We accept returns from customers within the United Kingdom only.

Return Window

You may request a return within 30 days from the date your order is delivered.

Return Eligibility

To be eligible for a return, items must be:

Unused and unworn
In their original condition
In the original packaging, including shoe box where provided
Returned with proof of purchase or order confirmation

Footwear must only be tried on indoors on a clean surface. We cannot accept returns for shoes that show signs of outdoor wear, marks, damage, odour, or misuse.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at info@primewearwholesaleltd.shop.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

If the issue is confirmed, we will offer a replacement, exchange, or refund.

How to Start a Return

To start a return, email us at info@primewearwholesaleltd.shop with your order number and reason for return. We will send return instructions by email.

Return Shipping Cost

For defective, damaged, or incorrect items, return shipping is free where we provide a prepaid return label.

For non-defective returns, customers may be responsible for return shipping unless otherwise stated in writing by our support team.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 7 business days.

Your bank or payment provider may take additional time to post the refund.

Exchanges

Exchanges may be available for a different size or colour, depending on stock availability. If the requested item is unavailable, we may offer a refund instead.

Items Not Eligible for Return

We cannot accept returns for:

Items that have been worn outdoors
Items with signs of wear, stains, odour, damage, or misuse
Items returned without original packaging where the packaging is required
Gift cards
Items marked as final sale, where clearly stated before purchase

Order Cancellations

Orders may be cancelled within 24 hours of placement if they have not yet entered fulfilment. After this time, we may be unable to cancel the order.

Contact Us

Primewear Wholesale Ltd
45 Gunnersbury Avenue, London, England, W5 4LP
Email: info@primewearwholesaleltd.shop
Phone: +447537168924
Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT